Dave's Photo Restoration Service,
Main Street, Kilfinane, Co. Limerick, Ireland.
Phone: 087 656 7601
Email: info@davesphotorestoration.com
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FREQUENTLY ASKED AND ANSWERED QUESTIONS

SEE HOW WE CAN IMPROVE YOUR OLD PHOTOS

See a variety of examples of the common kinds of damage that we repair daily.


 

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THE QUESTIONS AND ANSWERS

Chances are you still have questions about the Service - here we will try to answer as many as possible and provide you with an easy way to ask more. Just click or tap on the question to see the answer.

  • My photo is very damaged - can you really fix it?
    In the majority of cases the answer will be a definite "Yes"! On the very rare occasion when nothing can be done to improve your photograph we will inform you either during the consultation period or as soon as work commences. Have a look at our gallery for a few examples of the kinds of damage we can improve.
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  • What's different about you - don't lots of photographers do restoration?
    Yes, this is true, many photographers do work on restoration. The difference is that all our working time is entirely devoted to restoring photographs, rather than just a small portion of it as would be the case for a photographer. This means that we can spend more time working on your photographs and using the skills we have learnt working with photographs and images in print and electronic media. Many of these techniques are very proprietary and have been honed over hundreds of hours of work.
     
    The most common complaint from photographers who have been involved in restoration is the amount of time required to repair an image and the low price that people are willing to pay them for that time, compared to the hundreds of euros that people are willing to pay for an hour long photo session and three prints at the end of it. The amount of work involved in restoration is at a different level to photography, and many photographers are unwilling to invest sufficient time in it.
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  • How long will the process take?
    This will depend on the state of your original photograph. Most jobs will be completed within a week, and a soft proof (on screen) shown to clients to confirm that the changes they require have been made to their satisfaction. If a print is required it will be ready for you within 3 days of signoff.
     
    If a job is required quicker than this, it can be put on a 'Rush' status and completed within twelve hours, although this is still dependent on the kind of work involved - colourisation is not included. In these cases the maximum printable size is 10"x8" and the print will have a gloss finish instead of a matt finish. If you are unable to visit the office in Kilfinane, please be aware that your photograph will be sent by recorded mail with Án Post.
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  • Will you change my original photograph?
    No - your original photograph will be scanned and then stored in a protective envelope to be returned to you with your restored photograph.
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  • Will I get my original photo back?
    Yes, you will always have your original photograph returned on completion of any work or sooner if you request it.
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  • If I'm posting my original how will I make sure it gets to you safe and sound?
    The best way is to follow the instructions we have provided and send your photograph by registered mail. We will confirm receipt of your package by telephone or email.
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  • Will I have to pay a deposit before you start work?
    We accept deposits of up to 50% of the final quoted price for the work before work begins. A deposit is not essential if you will be coming into the office or yo have posted your photograph to us.
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  • I have a scanner - what settings should I use to provide you with a scan suitable for working on?
    Correct scanning requires a little technical knowlege - this answer therefore contains some technical "jargon". If you don't understand it, give us a call and we can help you through the process.
     
    To provide us with a file that I can work on there are a variety of considerations that need to be taken into account. The first is the size of your original and the size that you would like your restored print to be. To make things easy I will use inches and assume that you require your prints at 300ppi. If you have a 1"x1" print, printing this at 8"x8" will require the file to be scanned at 2400 pixels per inch (ppi).
     
    The easy way to ensure that your photograph will be at a resolution suitable for printing is to put your measurements throught the following equation:
    Resolution Required = (Final Print Size / Original Print Size)*300
    So you take the size you would like it printed at, divide by the original print size and multiply the result by 300.
     
    The second consideration is known as "Colour Space" - files are scanned in RGB mode - even if your photograph is in black and white, please scan them in full colour. When I scan your photograph it will be have 16 bits per channel. The RGB colour space used is therefore "48 bit colour". This will make the scanned image very large, and means that JPEG format (limited to 8 bits per channel, or 24 bit colour) cannot be used to store the photographs - Adobe TIFF are suitable for 48 bit images.
     
    Also please make sure that your scanner has a sharpening facility - all scanners blur the scanned image very slightly so sharpening will be required.
     
    If you require any further information do not hesitate to contact me, either with the form below or using the following email: info@davesphotorestoration.com
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  • What kind of substrate (photo paper) will my photographs be printed on?
    Most of our prints are onto Kodak Professional Endura Paper, with a weight of 220 grams per square metre. This is a high quality paper available in Lustre (matt) or Glossy finish. Prints required within shorter spaces of time will be printed on Fujicolor Professional papers. The Kodak Endura papers have a better grain less prone to warping and a much longer life.
     
    Unless otherwise requested prints will be made with a Lustre finish to ensure that they can be used with widest variety of frames - please note that glossy prints will occasionally appear to be "wet" if placed directly against glass. It is also more likely that any dampness will cause glossy prints to stick to a glass surface they are in contact with.
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  • Will the restored photograph be a gloss or matt finish?
    Please see the question above - "What kind of substrate (photo paper) will my photographs be printed on?" Unless otherwise specified, your photographs will be printed with a matt finish.
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  • What is the largest size that you can print at? How big can you make my picture?
    We can print up to 24"x16" in size.
     
    We can enlarge photographs by a large factor, but urge you to consider framing and mounting costs when choosing your final print size.
     
    Please be aware that the final printable size of your photograph is also dependent on the quality of your original - some photographs, especially those taken on cheap cameras between 1950 and 1980, rely a lot on imagination and the tricks of perception that our eyes play on us. This means that while we often assume that a photograph contains a lot of detail, it can quite often be our brain filling in the gaps and creating detail, such as eyeballs, outlines and so on, that is not really captured in the photograph.
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  • Can you frame my print?
    Sadly we no longer offer a framing service.
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  • I want a large number of prints of my restored photograph to have as gifts to all my family members. Is this possible?
    Of course. You will also receive substantial reductions on the cost of prints if you need multiple copies. If you require individual hard backed envelopes for each group of photographs, please let us know.
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  • I've got another question that is not answered here!
    No problem - just ask! Feel free to ask any questions below, we'll contact you immediately on receipt and add your question here.
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